SitesFlow
Terms & Conditions.
These terms explain what you are buying, how it is delivered and what happens if you change your mind. Please read them before you pay. By buying a website from us you agree to them.
1. Who we are
“We”, “us” and “our” mean Chad Ward (trading as SitesFlow). You can contact us at any time using the form at the bottom of our website; we reply by email. “You” means the person or business buying a website from us.
2. What you are buying
You are buying a ready-made website design (a digital product) for a small business, set up with the business name and details you give us. It is delivered to you electronically — there is nothing physical to post. It includes the design, its pages and its easy admin panel, so you can change the text, prices, photos, colours and fonts yourself.
Every design on our website has a live demo. The demos use made-up businesses, prices, names and reviews so you can see how a finished site looks; those sample details are replaced with yours. Please look at the demo of the design you want, and at its admin panel, before you buy.
Not included: a domain name, web hosting (the website needs hosting that runs PHP 8), email accounts, or any ongoing service, unless we have agreed otherwise in writing.
3. Standard and exclusive designs
- Standard (£99): the same design may also be bought by other businesses. Once you add your own name, logo, colours, photos and wording, it looks quite different.
- Exclusive (£750): the design is taken off sale as soon as you buy it, so we will not sell that same design to anyone else. Exclusive means that design only — it does not stop other, similar-looking designs being sold.
If two people try to buy the same design exclusively at the same moment, only the first completed payment is accepted and the other is refunded in full.
4. Prices and payment
All prices are in pounds sterling (GBP) and are one-off prices, not subscriptions. We are not VAT-registered, so no VAT is added. Payment is taken securely by Stripe; we never see or store your card details. Your contract with us is made when your payment is accepted. Any special offer or sale price applies only for the time stated on the offer.
5. Delivery
After you pay, we set your website up with your business name and the details you give us, and send it to you by email, together with easy instructions for putting it online. We aim to do this promptly, but we do not promise an exact time. If we need something from you to finish (for example your business name), we will email you; please check your junk folder.
Your website is delivered when we have set it up with your details and sent it to you.
6. Refunds and your right to cancel
Normally, when you buy online you have 14 days to change your mind. That does not apply here. A website is a digital product made specially for you, and it is set up with your own personal and business details. By law (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) you lose the 14-day right to cancel once delivery of digital content has begun with your agreement.
When you buy, we ask you to confirm that:
- you want us to start setting up your website straight away; and
- you understand that you lose your right to cancel, and therefore your right to a refund for changing your mind, once your website has been set up with your details and sent to you.
So: once your website has been set up with your details and sent to you, we cannot give a refund because you changed your mind. This is also why we ask you to look at the live demo before buying.
Your legal rights are not affected. If the website we send you is faulty, is not as described, or does not do what the demo showed, you are entitled to have it put right, or a refund if we cannot. Please tell us what is wrong and we will sort it out. Nothing in these terms limits your statutory rights as a consumer.
If we cannot deliver the website you bought for any reason, we will refund you in full.
7. How you may use your website
When you have paid, we give you a personal, non-transferable licence to use the website we set up for you for the business named when you bought it, on your own web address. You may change and add to it as you wish using the admin panel. You may not resell, share, give away or pass on the design or its files to anyone else, or use it to make a product to sell. We (or our suppliers) keep the copyright in the design and the code.
Photographs on the demos and in the starter content come from free-to-use photo libraries. You are welcome to keep them, but please replace them with your own photos where you can, and check the licence of anything else you add.
8. Your content and your business
You are responsible for what is on your website once it is yours: that the text, prices, photos, reviews and logos are accurate and that you have the right to use them. Sample content, badges and wording on the demos — for example accreditations, registration numbers, insurance, protection schemes or qualifications — are only examples. Only show any accreditation, registration or claim that is genuinely yours, and keep your own privacy notice and any other legal information for your business up to date. We do not give legal advice.
9. Support
If something does not work as it should, or you need help getting your website online, contact us through the form on our website and we will do our best to help. We cannot support problems caused by your hosting, domain, email provider or changes you make to the code.
10. Our responsibility
We do not exclude or limit our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise, our total liability to you for any one order is limited to the price you paid for it, and we are not liable for lost profits, lost business or indirect losses. We are not responsible for delays or failures caused by things outside our control, such as problems with your hosting, domain or email provider, or with Stripe.
11. Privacy
How we use your personal information is explained in our Privacy notice.
12. Changes and law
We may update these terms from time to time. The terms in force when you buy are the ones that apply to your order. These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute — but if you live in Scotland or Northern Ireland you can also use your local courts, and as a consumer you keep any mandatory rights from the law where you live.
13. Contact
Questions about these terms, an order or a problem? Use the form on our website and tell us which design you are asking about.